Welcome to Rice Buick GMC

My wife takes the car in for regular maintenance. Before I retired to TN I was the Service/ Body Shop manager at Floyd Dugan Buick in Cincinnati Ohio. Her direct quote: Man! Those people have got it together. Their wonderful!

Customer service was superb, I need to borrow a charger for my computer and the team came through for me. Pretty sure you won't find that kind of service at another dealership.

Sales rep was great took a the time to go over features on car when we purchased...offered paint protection when others at other dealerships didn't..had previous paint issues that were not taken care of put our mind at ease with paint protection..last time we purchased car was at another dealership for 8 hours we were in and out on less than han 2 hours.... Gave great buy back on trade in vehicle.....

Great service folks! Always very courteous, helpful, professional, and knowledgeable.

Bobby Lee made our 1st and 2nd buying experience at Rice easy. Everyone at Rice is so helpful. Thanks again!

Purchase was smooth and easy. Most everything was taken care of before I got there. Only took about 1 1/2 hours at dealer to complete purchase. Overall good experience.

We bought a 12 passenger van today and this place has superior customer service! We worked with Bill Francis in sales so ask for him. From sales, the manager, mechanics to the finance guy and all the other staff.... They are all amazing! Randall And Kathy E.

The service was great

Bobby Lee took such great care of us here. We had a seamless experience from driving the only Acadia AT4 on the lot to completing paperwork and driving it home! If you need a genuine, kind salesman, Bobby’s your guy. They also offered to order one from GM if it wasn’t exactly what I was looking for. Thanks for taking such good care of us!

Tradition continues in the Rice Family legacy. Great Scott C.

My wife and i bought a yukon denali yesterday. Marty was the salesman that we dealt with and he was great. Answered all of our questions without pushing the sale. The truck was exactly what they described to us and they didn't try to sneak in any extra fees or charges. Everyone at the dealership was friendly and helpful. Great experience and we will definitely check their inventory next time we need a car.

Bought from Rice before . Bobby Lee is our guy. He made it easy and he knows everything about the cars he id selling .

David Claiborne, great salesman.

It was such a pleasure to deal with a straightforward company that made a fair offer to begin with, did what they could to negotiate, and did not play the "hide the keys while browbeating" game. I live in Maryville, but will come to Rice for all my future purchases, and NEVER the airport motor mile.

Found a vehicle on CarGurus that happened to be at this dealership. My salesman ended up being Bill Francis. Great guy! Easy to deal with and did not pester me at all. Gave me the information and pictures I needed to make a final decision. Thanks!

Marshall Myer was a pleasure to deal with and the finance agent was as well

We had worked with Josh in service on behalf of a mutual client and he was professional and very pleasant to work with!! Thank you Josh!! Scott @ Integrity Warranty

We were on our way home from vacation in South Carolina when we experienced vehicle trouble. GM roadside assistance got our car started and we drove to your dealership. My husband and daughter waited while you service department found the issue and replaced our battery. Everyone we were in contact with was SUPER and we can not thank you enough for helping us to get home. If we are in Knoxville again and have issues with our vehicle you can bet we will contact Rice to assist us.

Teresa does an excellent job keeping you informed.

In and out in a timely manner. Especially with little children.

Considering I was replacing a vehicle that was total in an auto accident, your dealership worked tirelessly to find me a replacement vehicle..

Leon Kampas was our sales associate. He was amazing. I have had awful dealings with car dealerships in the past, and was dreading the process. Thank you Leon for being patient, fair, non-pressuring, and a pleasure to work with. I love my new car!!

Marshall Meyers was my salesman. I started out looking at a Denali SUV and drove one with the Duramax Diesel. I was impressed how it handled and that it did not seem like a diesel. I decided it was too high off the ground for my handicapped daughter and 96 year old mother to access without steps. I was tempted to get a Cadillac XT6, or Escalade because my late wife and I had been driving and loving our Cadillacs - hers a 2011 DTS (a really nice sedan) and mine a 2009 SRX (a great SUV needing a little more rear seat room and accessibility). Well I didn't know the XT6 was much higher off the ground until I went and looked closely with my measuring tape (about the same as the Buick Enclave) which has an intruding left floorboard (particularly annoying to me). Meanwhile, I placed Marshall on hold. He was understanding of my desires. I decided buying the large Escalade was out of the question (although the 2021 is a beautiful beast) because I have an aversion to buying a vehicle costing 3 times the first nice house we owned. So, I decided to look at what I could use more for vacation trips and and still have good hauling and boat towing capability. I decided to order the possibly last vehicle that I will own - a GMC Sierra Denali. I have found my old hot tub steps match up perfectly with the slide out running board allowing both my handicapped daughter and my mother to get in the cab. I'm still keeping the DTS for easier in town trips. Marshall ordered an folding hard surface tonneau cover and I recently had that installed by the service department. I especially appreciate Marshall taking the time to let me make up my mind. He showed me all the features that he could think of when I picked the vehicle up. It was exactly what I ordered and in the color I wanted. Since then I have asked him other questions which he quickly answers. So, far I'm loving my pickup and the service.

Had a problem with my 2020 GMC Denali not starting and was able to take it to Rice GMC. They quickly took me in and found the problem, fixed it and returned the truck to me. I was very pleased with their quick response.

Service department is great