Welcome to Rice Buick GMC

I brought my truck in again concerning the 8 Speed transmission shifting and vibration issue. Service writer intake could have been better this time but they took it in and re-diagnosed it with no significant findings other than these seem to be a characteristic of the 8 Speed auto trans. The service manager did a good job of explaining that it was ok to drive and reassured me that it wasn't going to break down on me, I just need to drive it more and see how it goes, my truck only has a little over 12,000 miles on it. I dealt with Mark Beason when it was in the time before and they changed the fluid over to the synthetic fluid, and he did a good job of listening to my concerns and getting it back in for this evaluation. So far the service dept has done a great job of taking care of my truck, although sometimes it has taken a while to get an appointment but other than that I'm happy with the service I've received.

Our salesman Andrew was amazing very helpful and made the process so easy. I will definitely recommend him and the dealership to everyone.

Your Service Manager was extremely helpful in explaining the steps needed in order to eliminate the vibration from the new set of tires on my truck. Hindsight is always 20-20 they say, next time I will have Rice furnish my tires...

Have always had positive experiences with this service department.

My wife takes the car in for regular maintenance. Before I retired to TN I was the Service/ Body Shop manager at Floyd Dugan Buick in Cincinnati Ohio. Her direct quote: Man! Those people have got it together. Their wonderful!

Customer service was superb, I need to borrow a charger for my computer and the team came through for me. Pretty sure you won't find that kind of service at another dealership.

Sales rep was great took a the time to go over features on car when we purchased...offered paint protection when others at other dealerships didn't..had previous paint issues that were not taken care of put our mind at ease with paint protection..last time we purchased car was at another dealership for 8 hours we were in and out on less than han 2 hours.... Gave great buy back on trade in vehicle.....

Great service folks! Always very courteous, helpful, professional, and knowledgeable.

Bobby Lee made our 1st and 2nd buying experience at Rice easy. Everyone at Rice is so helpful. Thanks again!

Purchase was smooth and easy. Most everything was taken care of before I got there. Only took about 1 1/2 hours at dealer to complete purchase. Overall good experience.

We bought a 12 passenger van today and this place has superior customer service! We worked with Bill Francis in sales so ask for him. From sales, the manager, mechanics to the finance guy and all the other staff.... They are all amazing! Randall And Kathy E.

The service was great

Bobby Lee took such great care of us here. We had a seamless experience from driving the only Acadia AT4 on the lot to completing paperwork and driving it home! If you need a genuine, kind salesman, Bobby’s your guy. They also offered to order one from GM if it wasn’t exactly what I was looking for. Thanks for taking such good care of us!

Tradition continues in the Rice Family legacy. Great Scott C.

My wife and i bought a yukon denali yesterday. Marty was the salesman that we dealt with and he was great. Answered all of our questions without pushing the sale. The truck was exactly what they described to us and they didn't try to sneak in any extra fees or charges. Everyone at the dealership was friendly and helpful. Great experience and we will definitely check their inventory next time we need a car.

Bought from Rice before . Bobby Lee is our guy. He made it easy and he knows everything about the cars he id selling .

David Claiborne, great salesman.

It was such a pleasure to deal with a straightforward company that made a fair offer to begin with, did what they could to negotiate, and did not play the "hide the keys while browbeating" game. I live in Maryville, but will come to Rice for all my future purchases, and NEVER the airport motor mile.

Found a vehicle on CarGurus that happened to be at this dealership. My salesman ended up being Bill Francis. Great guy! Easy to deal with and did not pester me at all. Gave me the information and pictures I needed to make a final decision. Thanks!

Marshall Myer was a pleasure to deal with and the finance agent was as well

We had worked with Josh in service on behalf of a mutual client and he was professional and very pleasant to work with!! Thank you Josh!! Scott @ Integrity Warranty

We were on our way home from vacation in South Carolina when we experienced vehicle trouble. GM roadside assistance got our car started and we drove to your dealership. My husband and daughter waited while you service department found the issue and replaced our battery. Everyone we were in contact with was SUPER and we can not thank you enough for helping us to get home. If we are in Knoxville again and have issues with our vehicle you can bet we will contact Rice to assist us.

Teresa does an excellent job keeping you informed.

In and out in a timely manner. Especially with little children.

Considering I was replacing a vehicle that was total in an auto accident, your dealership worked tirelessly to find me a replacement vehicle..